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Keep your original Fusion radio.

A silent radio does not always mean you need another one. This mail-in service repairs the original Audio Control Module in your 2013-2020 Ford Fusion. We address sound, power, and reception faults inside the ACM, then return your module ready to reinstall without replacement-unit programming.

You send us your ACM. We repair and return it. This is a mail-in repair service, not a replacement radio or exchange unit.

Need a different model? Check the Ford ACM repair hub, browse all audio control module repairs, or see our other Ford repair services.

Your original ACM returnedPlug-and-play installationBench tested before it ships back
The year range identifies the Fusion models we service, not an interchangeable replacement part. If you are unsure which unit to send, contact us with the number on your ACM label and a clear photo of the module.
Ford modelModel years
Fusion2013-2020

A working screen does not identify the faulty part. If the display works but you have no sound, tell us whether the problem affects AM/FM, AUX, Bluetooth, or every source. That detail helps separate an ACM complaint from a source-specific problem. A screen, SYNC, or wiring fault is not automatically an ACM fault.

  • Blinking or flashing clock on the radio display
  • No sound from any audio source
  • Radio does not power on or is completely dead
  • Loud popping, static, or cracking noise from the speakers
  • No volume control, or volume stuck at one level
  • Unable to change audio source (AM/FM, AUX, Bluetooth)
  • Poor or no AM/FM radio reception

Please note: this service does not cover mechanical CD player or CD changer problems, such as reading, loading, or ejecting issues.

Have a different symptom? Contact us before sending your ACM.

  1. Board-level diagnosis

    We diagnose the ACM at the board level to identify all failed and weakened components.

  2. Component replacement

    We replace known high-failure components with upgraded parts that exceed the original specifications.

  3. Bench testing

    We test the repaired ACM on the bench to confirm its functions before it ships back to you.

Repairing your original ACM can save hundreds of dollars compared with dealer replacement, without fitting and programming a different radio.

From your vehicle to our bench

How the repair works

A straightforward mail-in process.

  1. Place your order

    Choose this repair service and complete checkout online.

  2. Check your email

    Your confirmation includes packing instructions and our shipping address.

  3. Ship your ACM

    Securely wrap the ACM and cushion it inside a sturdy box. Include your order number, phone and email, return address, specific issues, and vehicle year, make, and model. Send the complete unit and do not take it apart.

  4. We repair and return

    Most repairs take 1 business day after arrival. We then ship your ACM back.

After your repair

Lifetime limited warranty

This repair service is backed by a lifetime limited warranty. If the audio control functions of the ACM fail again under normal use, we will repair it again at no charge. The warranty is non-transferable.

What’s excluded

The warranty does not cover failures caused by liquid damage, fire, physical impact, tampering, incorrect installation, vehicle wiring faults, or external shorts. Shipping damage is handled by the carrier when the package is properly insured.

If a unit cannot be repaired

If catastrophic damage or missing components prevent repair, we will contact you with options. A diagnostic or handling fee and return shipping may apply.

Before you order

A few common questions

Do I order by Fusion year or ACM part number?

Start with the 2013-2020 Fusion coverage shown here, then check the label on the unit you plan to send. This is a repair of your own ACM, not a replacement chosen from a part-number list. Send us a label photo before ordering if the module or audio setup is uncertain.

Will replacing the touchscreen fix a silent Fusion radio?

A silent radio is not enough to identify a failed touchscreen or ACM. Have the fault checked before buying a different part. This listing covers repair of the original ACM, not a replacement screen or a general SYNC repair.

Will my Fusion radio need programming after repair?

No. We repair and return your original ACM, so it goes back in without the programming required when fitting a different unit.

How long does the repair take?

Repairs typically take 1 business day after your ACM arrives. Shipping time to and from our facility is additional.

Can this fix a fault outside the ACM?

No. Wiring, speakers, external amplifiers, and other modules need their own diagnosis. Tell us which sources and controls work, and contact us before ordering if you are unsure whether the ACM is responsible.

Not sure if this is your repair?

Tell us your year, model, and symptoms. We’ll help you confirm.

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