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Keep the factory radio in your Flex.

A replacement radio is not the only route when your 2013-2019 Ford Flex loses sound or develops an ACM power fault. We repair your existing Audio Control Module and send the same unit back. The service includes board-level diagnosis, component repair, and bench testing.

You send us your ACM. We repair and return it. This is a mail-in repair service, not a replacement radio or exchange unit.

Need a different model? Check the Ford ACM repair hub, browse all audio control module repairs, or see our other Ford repair services.

Your original ACM returnedPlug-and-play installationBench tested before it ships back
This service covers the original ACM for the Flex years below. If the vehicle has separate audio equipment or you are unsure which box is the ACM, send its label and connector photos before ordering. A shared Ford model name or similar-looking case does not identify every component.
Ford modelModel years
Flex2013-2019

Check whether the complaint is electronic or mechanical. No sound, poor reception, popping, or a radio that will not power on may be ACM-related. A disc stuck in the CD mechanism is a different repair and is not covered here. Describe both symptoms if your Flex has more than one problem so the service expectations are clear before shipping.

  • Blinking or flashing clock on the radio display
  • No sound from any audio source
  • Radio does not power on or is completely dead
  • Loud popping, static, or cracking noise from the speakers
  • No volume control, or volume stuck at one level
  • Unable to change audio source (AM/FM, AUX, Bluetooth)
  • Poor or no AM/FM radio reception

Please note: this service does not cover mechanical CD player or CD changer problems, such as reading, loading, or ejecting issues.

Have a different symptom? Contact us before sending your ACM.

  1. Board-level diagnosis

    We diagnose the ACM at the board level to identify all failed and weakened components.

  2. Component replacement

    We replace known high-failure components with upgraded parts that exceed the original specifications.

  3. Bench testing

    We test the repaired ACM on the bench to confirm its functions before it ships back to you.

Repairing your original ACM can save hundreds of dollars compared with dealer replacement, without fitting and programming a different radio.

From your vehicle to our bench

How the repair works

A straightforward mail-in process.

  1. Place your order

    Choose this repair service and complete checkout online.

  2. Check your email

    Your confirmation includes packing instructions and our shipping address.

  3. Ship your ACM

    Securely wrap the ACM and cushion it inside a sturdy box. Include your order number, phone and email, return address, specific issues, and vehicle year, make, and model. Send the complete unit and do not take it apart.

  4. We repair and return

    Most repairs take 1 business day after arrival. We then ship your ACM back.

After your repair

Lifetime limited warranty

This repair service is backed by a lifetime limited warranty. If the audio control functions of the ACM fail again under normal use, we will repair it again at no charge. The warranty is non-transferable.

What’s excluded

The warranty does not cover failures caused by liquid damage, fire, physical impact, tampering, incorrect installation, vehicle wiring faults, or external shorts. Shipping damage is handled by the carrier when the package is properly insured.

If a unit cannot be repaired

If catastrophic damage or missing components prevent repair, we will contact you with options. A diagnostic or handling fee and return shipping may apply.

Before you order

A few common questions

Does Flex ACM repair include a jammed CD changer?

No. Mechanical CD loading, reading, and ejecting faults are outside this service. We repair the ACM’s covered power, audio, control, and reception faults. Ask us before ordering if the CD mechanism is the main problem.

Is the Flex ACM replaced with a module from another Ford?

No. The unit you send is the unit we repair and return. We do not choose a replacement by appearance or substitute a module from another vehicle as part of this service.

Will my Flex radio need programming after repair?

No. We repair and return your original ACM, so it goes back in without the programming required when fitting a different unit.

How long does the repair take?

Repairs typically take 1 business day after your ACM arrives. Shipping time to and from our facility is additional.

Can this fix a fault outside the ACM?

No. Wiring, speakers, external amplifiers, and other modules need their own diagnosis. Tell us which sources and controls work, and contact us before ordering if you are unsure whether the ACM is responsible.

Not sure if this is your repair?

Tell us your year, model, and symptoms. We’ll help you confirm.

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